Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information. This policy applies to all customers who contact us by phone, WhatsApp, email or through our website.

2. Information We Collect

We only collect information necessary to provide the requested service, including:

• Your name
• Phone number
• Pickup location
• Vehicle details
• Description of the issue
• Optional: photos you send us

3. How We Use Your Information

Your information is used only for:

• Dispatching a tow truck or assistance vehicle
• Providing accurate pricing
• Contacting you during the service
• Safety and verification purposes
• Insurance documentation (if requested)

4. Information Sharing

We do not sell, rent or share your information with third parties, except:

• When required by law or police authorities
• When assisting with insurance claims (only with your permission)
• When subcontracting a trusted partner for long-distance transport (only if needed)

5. Data Storage & Security

We store only essential information and keep it secure. Access is restricted to authorized personnel involved in providing the service.

6. WhatsApp Communication

If you contact us via WhatsApp, your messages are subject to WhatsApp’s own privacy policy. We only use WhatsApp to receive your location, photos and service details.

7. Your Rights

You may request at any time:

• To update your information
• To delete your information
• To request details about what information we hold

8. Cookies & Website Tracking

Our website may use basic analytics to understand traffic and improve performance. We do not use invasive tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. The latest version will always be available on this page.

10. Contact

For questions about this Privacy Policy, contact us at:
Email: info@karotrec-rigelsi.al
Phone: +355 69 27 28 054